AURUM · V6

Hulpsentrum

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Deposit not credited

Check asset, network, destination address, blockchain status and TXID before creating another transfer.

NEYRO withdrawal missing

Find the TXID, open the correct explorer, verify destination/network/token visibility, then contact official support with non-secret evidence.

Wallet connection

Separate wallet connection, token approval and blockchain transaction. Never share seed phrase or private key.

Wrong network / token

Do not send a second transaction to “repair” the first. Collect the TXID and verify recovery options through official support.

Account / 2FA

Use the official domain and support route. Never send passwords, OTP secrets, recovery phrases or private keys.

V6-verifikasiekontrolelys

  • Huidige produkbeskikbaarheid
  • Huidige fooie, minimums en onttrekkingsreëls
  • Netwerk, token, adres of wallet-versoek wat regstreeks gewys word
  • Land-, KYC- en geskiktheidsvereistes
  • Bewaar TXID, skermgrepe en relevante rekords
TXIDNETWORKSTATUSOFFICIAL SUPPORT