AURUM · V6
Help Center
Bago kumilos, kumpirmahin ang mga ito sa live na opisyal na screen o opisyal na source.
Deposit not credited
Check asset, network, destination address, blockchain status and TXID before creating another transfer.
NEYRO withdrawal missing
Find the TXID, open the correct explorer, verify destination/network/token visibility, then contact official support with non-secret evidence.
Wallet connection
Separate wallet connection, token approval and blockchain transaction. Never share seed phrase or private key.
Wrong network / token
Do not send a second transaction to “repair” the first. Collect the TXID and verify recovery options through official support.
Account / 2FA
Use the official domain and support route. Never send passwords, OTP secrets, recovery phrases or private keys.
V6 Verification Checklist
- Kasalukuyang availability ng produkto
- Kasalukuyang fees, minimums at withdrawal rules
- Network, token, address o wallet prompt na ipinapakita nang live
- Country, KYC at eligibility requirements
- I-save ang TXID, screenshots at kaugnay na records
TXID→NETWORK→STATUS→OFFICIAL SUPPORT